toQpon: Real-Time Hospital Surveys
Introducing toQpon
For Hospitals and Clinics Committed to Management Improvement, Meetings, Training and Patient Satisfaction Surveys
toQpon is a real-time hospital survey system used to improve hospital management, support internal meetings and training, and conduct patient satisfaction surveys—an important measure of the quality of care.
Participants can use their own smartphones or tablets. The screen updates automatically when a response is received, without reloading, so results can be aggregated and shared with participants in real time.
It serves as a two-way communication tool for survey organisers and participants.
A toQpon Implementation Example
Patient satisfaction surveys were conducted for both outpatients and inpatients.
By collecting patients' honest opinions, we work to improve hospital services.
The Value of toQpon
toQpon turns one-way meetings and training sessions into interactive discussions. Even people who find public speaking or expressing an opinion aloud difficult can participate easily within minutes.
Surveys can be anonymous or identify participants. Administrators can select the appropriate setting for each purpose.
Key benefits include:
- Making it easier to gather participants' candid opinions
- Encouraging active participation in meetings and training
- Providing indicators for management improvement through patient satisfaction surveys
- Motivating staff by sharing patient feedback
- Building an organisational culture that considers care quality from the patient's perspective
- Managing past and future surveys in one place
By making surveys easy to conduct, toQpon does more than uncover unexpected opinions or enliven meetings. It also supports management improvement and the development of organisational culture.
More hospitals and facilities are now actively sharing survey results through internal communications and online. We believe this demonstrates a sincere commitment to transparency.
Four Key Features
Easy Participation
Participants can join from their own devices using a survey ID, a unique URL or a QR code issued by the organiser.
At meetings and training sessions, for example, a QR code can be projected onto a screen for participants to scan.
Simple Response and Results Screens
The response screen uses multiple-choice questions, with optional free-text fields for individual questions.
Results are displayed as simple bar or pie charts for easy interpretation. The screen updates automatically without reloading.
As responses arrive, organisers can view the aggregated results at any time, with each question displayed in an expandable section.
Centralised Survey Management
Managing surveys can be a challenge.
The toQpon administration system allows organisers to manage all surveys, past and future, in one place.
Visual Survey Creation
Organisers can create surveys easily using intuitive drop-down controls.
Download Survey Results
Survey results can be downloaded in Excel format.
Responses collected on paper can also be incorporated into the system by uploading an Excel file in bulk.
Contact Us
Contact the Tokushukai Information System Department to discuss toQpon.
Contact Us by Phone
06-6346-2821
Weekdays, 9:00–17:00 (development team)